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The Impossibility of Communication and What To Do about It

24 July 2017

Communication is arguably the most important leadership skill. Sadly, it is also the most neglected. Why should we learn something we have been practicing all our lives? Well, there are two problems that derail our communication, and there are six steps we can learn that will make any communication more effective. THE PROBLEMS Communication Happens…

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Two of the biggest mistakes made when firing employees

6 July 2017

The following is an article I contributed to Formfactory, who asked various experts in labour relations and labour law, “What are the biggest mistakes employers make when firing employees?” Please add your ideas to the conversation below. Since employers lose some 60% of cases referred to the CCMA, serious mistakes are being made. Two of…

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Verbal, Written and Final Warnings: The How and the When

20 June 2017

Written warnings, final written warnings, verbal warnings (or ‘written verbal warnings’, whatever that might be) – how and when do you issue them and what do you do once you have issued them? The Labour Relations Act (LRA), Code of Good Practice: Dismissal (the Code) encourages ‘corrective or progressive discipline’ and states: ‘Efforts should be…

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Racist Rants: Six Rules for the Workplace

13 June 2017

A Pietermaritzburg Girls’ High School learner ranted on WhatsApp recently, using the K-word against her fellow learners. What was she thinking? Did she learn nothing from Penny Sparrow? However, this article is not about the young woman’s foolishness, parental responsibility or how the school is handling it. We are discussing racism in the workplace, and…

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Job Hunting 1: The First Rule

12 June 2017

What is important to you when you are job hunting? There are many articles that advise us, quite rightly, to look beyond the money and the position, and consider things like job satisfaction and emotional fit in the organisation. Is this where I want to work? Do I want to spend my days with these…

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Seven Questions You Need to Ask Before a Disciplinary Enquiry

6 June 2017

One of the problems managers have when it comes to difficult, ineffective, poor-performing employees, is our emotional state. By the time we decide we must act, either because the behaviour has been going on for so long or the incident is so serious, we are really angry and want nothing more than to chase the…

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Finding Your Customer in all the Noise: Four Questions

15 April 2017

I was in Pavilion’s Exclusive Books Cafe recently (before it suddenly and unceremoniously closed down). I found myself looking out into the very busy passageway watching what seemed like hundreds of people walking, sauntering or rushing past. Some were alone, some in a group, others were with family or a special friend. Some were very…

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Be Kind: Who Would Have Thought?

3 April 2017

Prince George of Great Britain will, in September, start at a school whose most important rule is ‘be kind’. What about your business?

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The Future of Your Business, One Hire at a Time

30 January 2017

Are you hiring? What are some of the questions you ask yourself before hiring starts? If you are like most of us, they will include: What’s the job? Who was in the job before? What skills and experience do we need? Where’s the previous ad? Let me suggest some others that should be asked and…

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It’s the Gift That Counts?

27 January 2017

I saw an advert in one of the local shops over Christmas. It read, ‘It’s the gift that counts’. And I thought not now, surely? All year round, every advert screams at us: ‘It’s the gift that counts.’ It’s the outward show that matters. It’s the latest model, it’s what people see, it’s the ‘look’.…

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