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Tragedy at work: Four steps to help your staff cope

28 November 2017

Shuter and Shooter Publishers, a special client of mine, experienced a tragedy last month when one of their long-serving and much-loved employees passed away. It was a humbling experience to join the company in a morning of grief and celebration. There were tears and laughter, as you would expect from colleagues who had spent a…

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TLC Management Team

Bite-Sized Management: Getting the Essentials

27 November 2017

It has been a real pleasure and lots of fun holding what I call Bite-Sized Management conversations around town. Bite-Sized Management presents the essence of an otherwise complex subject in half an hour. We focus on the key elements of a subject to provide a refresher for those familiar with the subject or an introduction…

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Two Things to Establish at a Disciplinary Enquiry

16 November 2017

You have done your investigation (see ‘Seven Questions You Need to Ask Before a Disciplinary Enquiry’), collected the evidence, written out the allegations and issued the Notice of Enquiry. Now we just wait for the enquiry to happen, don’t we? Not quite. There are two things you will have to establish for the chairperson, or…

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The Impossibility of Communication and What To Do about It

24 July 2017

Communication is arguably the most important leadership skill. Sadly, it is also the most neglected. Why should we learn something we have been practicing all our lives? Well, there are two problems that derail our communication, and there are six steps we can learn that will make any communication more effective. THE PROBLEMS Communication Happens…

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Two of the biggest mistakes made when firing employees

6 July 2017

The following is an article I contributed to Formfactory, who asked various experts in labour relations and labour law, “What are the biggest mistakes employers make when firing employees?” Please add your ideas to the conversation below. Since employers lose some 60% of cases referred to the CCMA, serious mistakes are being made. Two of…

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Verbal, Written and Final Warnings: The How and the When

20 June 2017

Written warnings, final written warnings, verbal warnings (or ‘written verbal warnings’, whatever that might be) – how and when do you issue them and what do you do once you have issued them? The Labour Relations Act (LRA), Code of Good Practice: Dismissal (the Code) encourages ‘corrective or progressive discipline’ and states: ‘Efforts should be…

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Racist Rants: Six Rules for the Workplace

13 June 2017

A Pietermaritzburg Girls’ High School learner ranted on WhatsApp recently, using the K-word against her fellow learners. What was she thinking? Did she learn nothing from Penny Sparrow? However, this article is not about the young woman’s foolishness, parental responsibility or how the school is handling it. We are discussing racism in the workplace, and…

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Job Hunting 1: The First Rule

12 June 2017

What is important to you when you are job hunting? There are many articles that advise us, quite rightly, to look beyond the money and the position, and consider things like job satisfaction and emotional fit in the organisation. Is this where I want to work? Do I want to spend my days with these…

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Seven Questions You Need to Ask Before a Disciplinary Enquiry

6 June 2017

One of the problems managers have when it comes to difficult, ineffective, poor-performing employees, is our emotional state. By the time we decide we must act, either because the behaviour has been going on for so long or the incident is so serious, we are really angry and want nothing more than to chase the…

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Finding Your Customer in all the Noise: Four Questions

15 April 2017

I was in Pavilion’s Exclusive Books Cafe recently (before it suddenly and unceremoniously closed down). I found myself looking out into the very busy passageway watching what seemed like hundreds of people walking, sauntering or rushing past. Some were alone, some in a group, others were with family or a special friend. Some were very…

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