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Verbal, Written and Final Warnings: The How and the When

20 June 2017

Written warnings, final written warnings, verbal warnings (or ‘written verbal warnings’, whatever that might be) – how and when do you issue them and what do you do once you have issued them? The Labour Relations Act (LRA), Code of Good Practice: Dismissal (the Code) encourages ‘corrective or progressive discipline’ and states: ‘Efforts should be…

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Is Retirement The End or a New Beginning?

16 March 2016

We were blessed to be able to celebrate a 90th birthday this month. My father turned 90 on 3 March 2016. Since my mother is only a couple of years behind him, and both have all their faculties (if not quite all their memory), I am nervous about how long my retirement funds are going to…

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Abnormal: A sign for our times

3 February 2016

Imagine having to drive around with an ‘ABNORMAL’ sign stuck behind you. No doubt you can think of other drivers who ought to have such signs on their cars or taxis. I suspect that a lot of us walk around feeling as if we have an ‘Abnormal’ sign on our backs; that everyone around us…

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Managing Problem Employees: It’s About Action not Rules

11 June 2015

The lively discussion around shared issues was as important as the planned input at the June Simply Communicate workshop on Managing Problem Employees. But perhaps the key learning of the day (although it seems so obvious that it’s hardly fair to call it a learning) is that people management is all about taking action. We can have the…

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How to fly with turkeys: five easy steps

25 November 2014

‘Employees are not your most important asset.‘ It is a common headline that people-management writers use to grab attention. And the point they make is that it is not people but the right people who are critical to success. But the reality is that we don’t always have the ‘right’ people. We inherit a team, a department or an organisation whose…

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Managing Performance Workshop

22 October 2014

Please join me for the Simply Communicate morning workshop on Managing Performance in Pietermaritzburg on Tuesday, 18 November 2014: I am available to run this and other workshops in house for you, anywhere in the country, at very reasonable rates. Please contact me if I can help you with any of your people management, leadership or customer…

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Measurement and wonder, counting and celebrating

16 October 2014

‘Soon man will count all his days, and then smaller segments of the day, and then smaller still—until the counting consumes him, and the wonder of the world he has been given is lost.’    Mitch Albom, The Timekeeper Mitch Albom has hit on one of the missing ingredients of our modern pressurised existence. A…

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MasterChef and performance management

3 June 2014

Reality TV is not my favourite, but Jen and I were enthralled by MasterChef Australia. The food is appealing and the process energising. They have three excellent judges who focus on the job, not the person. They will roundly criticise the performance or behaviour of a contestant, but they will do everything they can to…

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Managing repeat offenders in the workplace

31 March 2014

I am often asked to help deal with a troublesome employee where the ‘trouble’ has been going on for some time. But there is no record of any previous counselling or disciplinary action. Can anything be done? In a small organisation, or where happy relationships between staff and managers are the norm, minor slipups are…

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Managing people, making a difference

11 February 2014

Managing people within the South African labour-legislation framework can become a nightmare of us versus them, management against the unions, the boss cajoling employees. It may be any or all of these, but that is not where it starts or where it has to end. People management is key to running your business or organisation and…

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