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Verbal, Written and Final Warnings: The How and the When

20 June 2017

Written warnings, final written warnings, verbal warnings (or ‘written verbal warnings’, whatever that might be) – how and when do you issue them and what do you do once you have issued them? The Labour Relations Act (LRA), Code of Good Practice: Dismissal (the Code) encourages ‘corrective or progressive discipline’ and states: ‘Efforts should be…

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MasterChef and performance management

3 June 2014

Reality TV is not my favourite, but Jen and I were enthralled by MasterChef Australia. The food is appealing and the process energising. They have three excellent judges who focus on the job, not the person. They will roundly criticise the performance or behaviour of a contestant, but they will do everything they can to…

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Managing repeat offenders in the workplace

31 March 2014

I am often asked to help deal with a troublesome employee where the ‘trouble’ has been going on for some time. But there is no record of any previous counselling or disciplinary action. Can anything be done? In a small organisation, or where happy relationships between staff and managers are the norm, minor slipups are…

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Bite-sized people management 2: The process of counselling

12 August 2013

This is the second of a two-part Bite-Sized Management article on Counselling. “Bite-Sized” refers to brief, half- to one-hour discussions with busy managers reminding them of, or introducing, the basics of people management.The first article [see here] looked at the rationale behind and preparation for counselling. This article discusses the steps in the counselling process.…

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Bite-sized people management: Counselling for success

1 August 2013

“Bite-Sized People Management” refers to brief, half- to one-hour discussions with busy managers reminding them of, or introducing, the basics of people management. The following brief introduction to counselling is broken into two articles. The second will follow next week. This first article covers the rationale behind and preparation for counselling, while the second discusses…

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Discussion: Counselling for success

26 July 2013

For those of you who are members of the Pietermaritzburg Chamber of Business, I will be giving what I call a “Bite-sized Management” talk (a condensed workshop of about 40 minutes) next Thursday, 1 August 2013, at the BIZZ-LINK  NETWORK breakfast (see below). If you can’t join us, but are interested in the content for yourself or…

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