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Three ways to increase certainty and control within chaos

25 January 2016

Following his book In Search Of Excellence, Tom Peters wrote another called Thriving on Chaos. It was a recognition that the environment in which a business operates and in which decisions have to be made is intrinsically chaotic, subject to constant change. Our 21st-century world is even more chaotic, and change is far more rapid…

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How to fly with turkeys: five easy steps

25 November 2014

‘Employees are not your most important asset.‘ It is a common headline that people-management writers use to grab attention. And the point they make is that it is not people but the right people who are critical to success. But the reality is that we don’t always have the ‘right’ people. We inherit a team, a department or an organisation whose…

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Putting people first in Alan Paton country

15 September 2014

I was privileged to spend three days recently in Ixopo running a workshop for ward councillors. Driving through that magnificent, though presently brown and dusty, countryside, I was reminded of Alan Paton’s words, ‘There is a lovely road which runs from Ixopo into the hills. These hills are grass covered and rolling, and they are…

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Managing repeat offenders in the workplace

31 March 2014

I am often asked to help deal with a troublesome employee where the ‘trouble’ has been going on for some time. But there is no record of any previous counselling or disciplinary action. Can anything be done? In a small organisation, or where happy relationships between staff and managers are the norm, minor slipups are…

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