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Changing how change happens

25 October 2018

Change is constant they say. We often assume employees realise this and should be ready for any changes thrown at them. But employees are not averse to change itself but to how change affects them on a personal, every-day level: changing my lunch hour, not being able to get stationery. We think resistance to change…

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Finding Your Customer in all the Noise: Four Questions

15 April 2017

I was in Pavilion’s Exclusive Books Cafe recently (before it suddenly and unceremoniously closed down). I found myself looking out into the very busy passageway watching what seemed like hundreds of people walking, sauntering or rushing past. Some were alone, some in a group, others were with family or a special friend. Some were very…

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