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A bias towards action – Dan Rockwell

2 October 2015

Dan Rockwell, over at Leadership Freak, has an awesome leadership post today entitled, ‘One Sentence That Changed Everything’. Go and read it for yourself. He invites us to say to a new staff member (instead of rushing in to the nuts and bolts of what needs to be done) ‘I want this to be an…

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Communication: better than normal

12 August 2014

Some 35 people attended the Pietermaritzburg Chamber of Business Small Business forum last week. I had been asked to repeat a talk on Communication skills I had given some 18 months ago, but for the sake of those with better memories than mine, I updated it a little. It was gratifying to have so many.…

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Cooperation or confrontation – your choice

4 July 2014

It’s a sad fact of South African life that we don’t often applaud what Basic Education Minister, Angie Motshekga, says. However, speaking ahead of next month’s International Mathematics Olympiad, Motshekga said that the success of some rural schools over better funded urban schools ‘showed that leadership and management were more important in producing education results…

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Customer care and dieting: easy to do, difficult to sustain

2 January 2014

Good customer service is not difficult. Yes, there are big things that can make our efforts more effective: the vision/mission thing; the tracking systems; the social media programmes. But customer care happens in the ordinary, everyday interactions between staff and customer. If we don’t get those right, all the systems in the world will make…

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Leadership Seminar: September 2013

6 September 2013

I will be running the following half-day seminar on behalf of Seminar Warehouse in Westville, Durban, on 19 September 2013. If you are interested, please register here. If you know anyone who might be interested, please pass on the details. To read more, please click here If you are interested in this as an in-house workshop, please…

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Leadership 2: Vision, Values and Mission

18 July 2013

This is the second article in a series on Leadership(Click here for the first in the series) There is much confusion about visions, values and mission statements, and some use the words interchangeably. Some writers tell us that vision and mission statements are oversold, while others would have us believe that they are the biggest…

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