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The Future of Your Business, One Hire at a Time

30 January 2017

Are you hiring? What are some of the questions you ask yourself before hiring starts? If you are like most of us, they will include: What’s the job? Who was in the job before? What skills and experience do we need? Where’s the previous ad? Let me suggest some others that should be asked and…

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Customer service: lessons from the KZN South Coast

14 March 2014

Jen and I spent a few days in Scottburgh on KwaZulu-Natal’s South Coast a couple of weeks ago. We took a slow walk around town on the first day looking for a place to eat. Apart from the usual fast-food outlets, there are a couple of interesting places on the main shopping street, but there…

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Hiring: wasting time and getting great results

21 October 2013

“It’s the time you have wasted on your rose that makes your rose so important.” The Little Prince It is true of most good things in life. It’s not the investment of vast amounts of money or formal processes, but often the ‘wasted time’: odd discussions here, an unplanned stop for a cup of coffee…

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