He invites us to say to a new staff member (instead of rushing in to the nuts and bolts of what needs to be done) ‘I want this to be an awesome experience for you.’
It’s like teaching someone to play chess. You can spend hours going over the moves each piece makes and various strategies, but the learner may start thinking that watching paint dry would be more fun. Or, more serious for the workplace, the employee is demotivated before the job begins. Rather start the game and teach them as you go. How can I make this an awesome experience – one that will make them want to come back for more and to get better at it?
Our job as leaders and managers is not simply to pass on our knowledge or to tell people what to do. Our task is to bring out all the enthusiasm, the creativity and the commitment of employees – to make it easy for them to do great work. No, you don’t have to make employees happy and contented and excited about their jobs. You don’t even have to make life easy for them, but if that’s what it takes to bring out their creativity and commitment, then what are you waiting for – what could be more important?