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Are you open for questions and discussion? Really?

Ian with the UniCopy team

Ian with the UniCopy team

Socrates said, ‘The highest form of human excellence is to question oneself and others.’

Too often we question everyone else but fail to invite questions about ourselves. Sometimes we are not even aware that the way we interact (or fail to interact) sends a message to staff: ‘Closed. Ask someone else.’

The leadership team at UniCopy in Durban showed their willingness to examine themselves recently during four days of workshops. We discussed the trials of new managers and investigated our people management skills in areas such as communication, emotional intelligence and assertiveness. We spent time on how to coach and motivate staff and manage performance before ending with business etiquette and a brief look at networking and engaging across generations.

I was excited that managers were reflective of their own performance and willing to discuss their own areas for improvement in front of their peers. It is indicative of high emotional intelligence and a great place to work.

A leader who fails to question how things are done is not leading but is managing processes and simply keeping everyone in line. Without questions, innovation dies and challenges from customers go unanswered.

It doesn’t happen by chance. What are you doing to invite questions and start discussion in your workplace? 

Ian Webster

From Methodist minister to Customer Relations manager in a computer bureau to HR Manager in a newspaper printing and publishing company. Now focussing on training and developing people, people-management consulting and writing and editing.

Have your say; join the discussion ....

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