Simply Communicate
People-management Solutions
Criticism, negative feedback or even hostility is bound to come your way if you are in the public domain. How do you respond when things go wrong between you and your customers, or your employees (or …
Continue Reading about Three ways to respond when criticism arrives →
Another councillor is murdered, a taxi owner is gunned down, Four men are killed and six injured while sitting under a tree at a Durban hostel. We live in fear. And the answer? More protection for …
Continue Reading about Changing the headlines: From fear to engagement →
A friend recently introduced me to the Pope Francis film, Stories of a Generation. In it, Martin Scorsese shared with his daughter a Jesse Jackson quote, ‘Never look down on others unless you are …
Continue Reading about Don’t look down: A matter of life and death →
Happy 2022! So far, the headlines are much the same as 2021 and 2020 and …. Corruption, potholes, Maritzburg United desperate to avoid relegation and, of course, Eskom. What will 2022 be like …
One thing the past two years have taught us is that we cannot assume that things will carry on as before – there is no ‘normal’. Normal is what we make of today. What will we make of …
Continue Reading about People not things this Christmas and New Year →
I was working with the GM of an NGO recently. We were discussing the GM’s responsibilities. In an NGO, the GM carries an onerous responsibility for visioning, building reputation and developing …
Continue Reading about Your team needs you: You cannot delegate relationships →
My wife and I called in at the newest Coffeeberry baby in The Avenues, Hilton recently, on their opening weekend. I thought about all the planning that had gone into it: decisions about place and …
Continue Reading about Lessons from Coffeeberry: Three things to keep staff engaged →
In his book Outliers, Malcolm Gladwell said that no one, not even the best of the best, makes it on their own. Not even geniuses, and ‘self-made’ men and women – we ALL need help along the …
Doesn’t it annoy you, the way online articles SHOUT at us nowadays? Headlines used to be all about lists: ‘Five steps towards ....' The three best ways ....’ ‘The five things you must know …
Continue Reading about You’re doing Performance Management ALL wrong! →
Reflecting on Simply Communicate’s recent birthday, I was struck by the importance of milestones. When we were young, every month counted: ‘I’m five AND A HALF.’ ‘I’m NEARLY SIX.’ We seem to be …
