One of the trends in customer service to which the gurus are pointing is an employee-first, rather than a customer-first approach. Ivana Taylor from DIY Marketers writes, “It looks like the tide is …
Customer Service: Finding the Key
Someone said customer service is not a department, it’s an attitude. International research tells us that the quality of a customer’s experience has a direct bearing on sales, profit and overall …
What your boss wants?
In a recent survey top South African CEOs were asked for three things they most valued and three things they least valued in their employees. Passion, boldness and a positive, can-do attitude topped …
Entrepreneurs and lazy thinking
I have heard it said by a CEO, as an excuse for his own attitude, that great entrepreneurs are lousy with people. Steve Jobs comes to mind, and his name is often used by those who wish to justify …
How to Make Employee Engagement Work
How engaged are your employees? Should you care? Melissa Raffoni, founder of CEO Consulting said, “A manager’s job is, quite simply, to motivate people toward achieving a common goal.” A manager’s …
Continue Reading about How to Make Employee Engagement Work →