Customer Service | Simply Communicate

Are you open for questions and discussion? Really?

13 September 2019

Are we questioning others and not ourselves. It won’t happen by accident. How do you encourage questions and discussion?

Customer service and bedside manners: Who cares?

9 September 2019

Hospitals are judged by the bedside manner of their doctors. Our products and expertise need great service, otherwise customers and patients will leave

Too many priorities, nothing gets done

29 August 2019

‘A company with too many priorities has no priorities.’ What one thing will have the greatest impact in the area of greatest importance in your organisation?

Staff engaged or miserable? You choose

5 August 2019

Patrick Lencioni and the ‘The Three Signs of a Miserable Job’: Anonymity, Irrelevance and Immeasurement. What can you do?

A supervisory workshop at DUCT—Pictures

31 July 2019

Pictures from a Supervisory Skills workshop for a group of upcoming supervisors at DUCT

A Managing Change workshop for your organisation

15 July 2019

Next week at the Pietermaritzburg Chamber of Business Book now. Don’t miss out.

The Pope’s thumb: Perspectives on management

9 May 2019

Employees don’t always see what we see (Sasha Obama noticed the Pope’s thumb). Seek out their perspective. What do they see? What questions are they asking?

Four steps to diversity: A mother’s challenge

3 May 2019

‘She is everything a mother would want for her son. She only prays differently. I will just learn how to pray like that.’ A mother’s four lessons in diversity