Customer Service
When a customer walks through your door, your employees determine whether all your efforts come together or fall apart. Three things to keep them engaged
Read MoreWe are more than the goods or services we offer. Do your employees know it, believe it and celebrate it? Do your customers know?
Read MoreBeyond Service to Customer satisfaction. Service is what we do. Satisfaction is what the customer experiences. Learning to make the difference
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How do your customers see you (can they)? Do your windows (access points) attract visitors and encourage interaction?
And how do your staff view the world?
Hospitals are judged by the bedside manner of their doctors. Our products and expertise need great service, otherwise customers and patients will leave
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A Simply Communicate Customer Service workshop at the PMB Chamber of Buisness. Empower your employees to focus on what matters every day for each customer.
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People talk about our mistakes, and especially about how we made them feel. Hire people who will make your customers feel great, even after mistakes are made
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We can’t force employees to go the extra mile; we have to create an environment that makes them want to. If we don’t, they won’t shine and nor will our business
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In hospitals, customers are disguised as patients, and customer service might slip.
The rest of us have no such excuse. What are you doing to provide better than normal service?
What matters in your business? We know what we DON’T want; we know what employees are NOT supposed to do. But, how much time do we spend discussing, reaffirming and encouraging the behaviours we DO want to see. In her grade one class, my wife spends less time criticising errors and transgressions, and more time…
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