Simply Communicate
People-management Solutions
Criticism, negative feedback or even hostility is bound to come your way if you are in the public domain. How do you respond when things go wrong between you and your customers, or your employees (or …
Continue Reading about Three ways to respond when criticism arrives →
My wife and I called in at the newest Coffeeberry baby in The Avenues, Hilton recently, on their opening weekend. I thought about all the planning that had gone into it: decisions about place and …
Continue Reading about Lessons from Coffeeberry: Three things to keep staff engaged →
Reflecting on Simply Communicate’s recent birthday, I was struck by the importance of milestones. When we were young, every month counted: ‘I’m five AND A HALF.’ ‘I’m NEARLY SIX.’ We seem to be …
Obscuring the view After seven weeks of lockdown, my study window was becoming opaque. My view of the world was distorted, to say nothing of how the world (well, birds and monkeys in my back …
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Discovery Health recently published a list of its top 20 highest-rated private hospitals – based on patient response. Apparently the reaction was scathing. People where horrified that hospitals were …
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At the 2018 Global Leadership Summit, Danny Meyer, NY restaurateur, said that hiring is 49% technical and 51% relationship. Think about that. If a person gets their job 100% right, they still only …
A month in hospital is not normally an exhilarating experience. But my wife’s stay in Busamed Hillcrest Private Hospital this past month came pretty close, and it was fascinating for someone in the …
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I have observed the customer care side of a local hospital rather more closely than I would like this past month, while my wife was recovering from surgery. I have nothing but praise for the love …
