Getting it right: A hospital experience
A month in hospital is not normally an exhilarating experience. But my wife’s stay in Busamed Hillcrest Private Hospital this past month came pretty close, and it was fascinating for someone in the people-management business.
Everyone was engaged and welcoming. From receptionists and coffee shop staff, cleaners and top surgeons, we received smiles and warm greetings. And nursing staff went beyond the call of duty in their kindness and caring. Makes us (almost) want to go back.
We cannot force that out of employees. We can only create the environment that makes employees want to come to work and shine. If we don’t create that environment every day, employees won’t shine, and nor will our business.
I would love to help you create the environment where your staff can become engaged and focussed on what matters in your business.
But if you think your employees would never rise to those levels, you have the wrong employees. Allow me to help fix your hiring and firing processes.
Simply Communicate: People-management expertise for your workplace
Hospitals: Patient or Customer? — 24 October 2018