Lessons from a cash-in-transit heist
Zimbabwe suffered its biggest cash-in-transit heist recently – US$2,5 million.
Apparently, the driver and his two companions gave a lift to six passengers – six! In return for the generosity received, one of them produced a pistol and disarmed the drivers. Surprise, surprise.
I have no doubt that the cash-transit company has strict rules about giving lifts to passengers. No doubt even one passenger is strictly prohibited.
The problem with any rule (and that includes apparently obvious ones like cash-in-transit passengers and Covid-19 rules for sanitising, safe distancing and wearing of masks) is that they have to be implemented at ground level by human beings with other things to do and to focus on.
I cannot imagine any scenario where a cash-in-transit driver might believe that picking up six passengers is a good idea, but however important a rule is, it stays in the rule book unless it is repeatedly discussed, argued about, and placed in context for those who have to implement it.
Various ‘what about …’ situations should be discussed so that when a decision must be made, the employee has already envisaged something similar.
And keep talking. Too often, employees say things like, ‘Are we still doing that?’ simply because they boss hasn’t spoken about it in a month.
What rule do you need to go over with your team?
Contact Simply Communicate for training in leadership, supervising, customer service and much more