New skills for a new age: Skills your team needs in 2020

Planning in this fast-moving digital age is like trying to hit a moving target from the back of a bakkie riding on rough terrain. What technology will be available next year and in the next five years? What technology will be required? What skills will your workforce need? What skills will your customers require from you?

We are already seeing that routine jobs (even interviewing) can be done more effectively by robots. Scary people are even suggesting that humans are going to become redundant. However, all the clever people out there are telling us that, along with creative thinking, people skills are going to be critical. The World Economic Forum’s Future of Jobs Report identified People management, Co-ordinating with others, Emotional Intelligence, Judgement and decision making, Service orientation and Negotiation among the top ten skills that will be required by 2020.

Technical skills (particularly the ability to adapt and think creatively) are necessary, but without people skills (including the ability to listen, interact, negotiate and engage creatively) our usefulness will be limited.

Simply Communicate specialises in providing training and mentoring in people skills, and we can help with inhouse training and planning to skill your team for 2020 and beyond. Find our contact details here or use the Content Form and we will get back to you.

Simply Communicate workshops (from half-an-hour toolbox talks to two-day workshops) include:

Strategic planning Leadership
Emotional Intelligence Supervisory skills
Managing Discipline Customer Service
Performance Management Analytical thinking & Problem solving
Change Management Employment Equity
Negotiation skills


Ian Webster

From Methodist minister to Customer Relations manager in a computer bureau to HR Manager in a newspaper printing and publishing company. Now focussing on training and developing people, people-management consulting and writing and editing.

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