Reconnecting the disconnected: Three choices

Photo by Ono Kosuki from Pexels

One thing that the Covid-19 pandemic has given us is a great sense of connectedness with the rest of the world. Everyone is experiencing what we are experiencing. We can have the same conversations we have with our neighbour about masks, sanitising, and government regulations with people around the globe and we would all understand each other.

This is a unique time of interconnectedness: words and phrases like lockdown, social distancing, face masks and ‘you’re still on mute’ are universally understood.

Yet, we are living in a time of profound disconnect. We are reduced to interacting with eyes above masks and faces on screens. Communication is limited to pre-planned Zoom sessions. We no longer have casual conversations about family and weekends and funny moments. We are lonely, and often do not know how we are doing, or what we should be doing.

Make connection intentional. Build time into your Zoom meetings to engage. Connect with each of your team once a week.

In your interactions, choose:


Humility means admitting that we do not have all the facts or the answers, and it means admitting (especially to ourselves) that we cannot do this alone. We need the team.


We do not have all the facts, but we cannot wait here until we get them. We must move forward. As Craig Groeschel said at the 2020 Global Leadership Summit, ‘lead with confident uncertainty’.


Empathy requires listening intentionally and inspiring trust.

Listen to the pain that people are expressing or that hides beneath the surface. Give your team reason to trust you because they sense you understand.

The bridges you build in this way will encourage openness among your team about the struggles they are having and the help they need.

How do you build connection with your team? Let me know below.


Ian Webster

From Methodist minister to Customer Relations manager in a computer bureau to HR Manager in a newspaper printing and publishing company. Now focussing on training and developing people, people-management consulting and writing and editing.

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