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Staff engaged or miserable? You choose

Laughing and crying babies (at same time) picture

Patrick Lencioni tells us that the ‘The Three Signs of a Miserable Job are:

  1. Anonymity — leaders don’t know (or care) what employees are doing.

Are the ever-increasing demands of your job disconnecting you from your employees’ activities? If they come to work, don’t mess up and are available when you call, do their activities, achievements or struggles really interest you?

Why should anyone bother, if you don’t notice. I will do my job, but don’t expect me to go the extra mile if you don’t.

  1. Irrelevance — employees don’t know how their job makes a difference.

When the high-end goals are customer service or increased sales, does anyone help Production or Finance understand what their contribution will be? They feel irrelevant to the major thrust of the organisation. But no one should be allowed to sit back and ‘just do their job’. Everyone should be asked, what can you contribute towards the key goals?

I will do my job. I might even do it well, but don’t expect me to go the extra mile if I don’t know which direction to go.

  1. Immeasurement — can’t measure or assess for themselves their contribution.

When success or failure is only determined at year end, accountability and engagement go out of the window.

You might think everyone knows what is expected of them, and they do, but no one expects a sports team to play at their highest level when no one is keeping score. How can you help your team keep score?

How can Simply Communicate help your team engage around what matters?

Comment or use the Contact form below.


Ian Webster

From Methodist minister to Customer Relations manager in a computer bureau to HR Manager in a newspaper printing and publishing company. Now focussing on training and developing people, people-management consulting and writing and editing.

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