Customer Service | Simply Communicate

A bad hair day for Employment Equity

15 September 2020

There is no normal in employment. Embrace your differences. Within your diversity lies your competitive edge

Employment Equity: Why? Why not? How?

11 September 2020

Employment Equity and diversity make business sense. They succeed or fail because of the hiring/training/promoting decisions managers make every day

Lessons in leadership: An eight-year journey

1 September 2020

‘The role of a leader is to produce more leaders not more followers.’ Simply Communicate’s Birthday thoughts (with help from Ralph Nader and Benjamin Zander)

Smoking & Employment Equity targets: Policing vs managing

25 August 2020

Policing is easier than managing. Poor managers set rules that are easy to police. Good managers work with the strengths and challenges of individuals.

Retrenchment in a time of crisis: It’s all about relationships

21 August 2020

Isn’t retrenchment complicated and time-consuming? Yes, it takes time, but it’s not complicated. Make communication part of your organisation’s DNA

Three steps towards managing remote performance

12 August 2020

Managing performance is as important as ever, just much more difficult. Three steps to keep staff motivated and get the results you need.

Addressing racism: It starts with listening

6 August 2020

If we want to engage over racism or gender-based violence, listening comes first. We might find our organisation isn’t what we think it is

Your team needs you: Encouraging the ‘work at homes’

28 July 2020

We each have our own challenges. And personal and work are much more intertwined than at the office. What are you doing to engage your team?

Three steps for managing stress in chaos and uncertainty

21 July 2020

Three things managers can do to relieve stress and empower employees in times of chaos and uncertainty. A video for you and your management team.

Three skills to negotiate change in a Covid-19 world

29 June 2020

Successful change requires changing human behaviour not just systems. Explore three skills that encourage changes in behaviour and will make your changes stick