Cell phones and front-line staff: What can be done?
What policies will improve service in your organisation (including use of cellphones), explain to staff, and explain why they matter, then implement.
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Letter of thanks
Our website is currently undergoing a much needed update, thank you for your patience.
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Public holidays 2019 and your business
Be aware of how the 2019 public holidays will affect your business
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A workshop to help you with HR stuff
An HR workshop for newbies: ‘HR Department of One’ on Wednesday 13 February 2019 from 08h30–12h30 at the Pietermaritzburg Chamber of Business
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Mistakes well handled
People talk about our mistakes, and especially about how we made them feel. Hire people who will make your customers feel great, even after mistakes are made
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Getting it right: A hospital experience
We can’t force employees to go the extra mile; we have to create an environment that makes them want to. If we don’t, they won’t shine and nor will our business
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Cann-a-bus be taken to work?
If cannabis is legal, is the employer powerless to do anything to monitor or restrict its use in the workplace?
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Changing how change happens
Change is constant they say. We often assume employees realise this and should be ready for any changes thrown at them. But employees are not averse to change itself but to how change affects them on a personal, every-day level: changing my lunch hour, not being able to get stationery. We think resistance to change…
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Hospitals: Patient or Customer?
In hospitals, customers are disguised as patients, and customer service might slip.
The rest of us have no such excuse. What are you doing to provide better than normal service?
Making Strategic Planning Work (a half/day workshop)
Strategic planning isn’t difficult, but most of the time, we fail to implement.
There is a way. This workshop will help you and your team make it work.