Getting beyond service to customer satisfaction: A workshop
Beyond Service to Customer satisfaction. Service is what we do. Satisfaction is what the customer experiences. Learning to make the difference
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Lies, damn lies and little lies: who are you hiring?
The success or failure of every business plan depends on the individuals you hire, from top to most junior. Focus on personal qualities, hire after hire
Read More...A Critical Thinking and Problem Solving workshop
A Critical Thinking and Problem Solving workshop for you and your team at the Pietermaritzburg & Midlands Chamber of Business, with Ian Webster
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Hiring doesn’t fill a post; it changes the organisation
It is people who help or hinder teams and organisations. Hiring doesn’t just fill a post; it changes the organisation, making it more (or less) effective
Read More...Leading & managing beyond the lockdown: A workshop
A workshop in Pietermaritzburg for new managers and supervisors. Join us to brush up your people-management skills.
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Dying with their boots on: Employee commitment
Maritzburg United coach, wants his players willing to die with their boots on. here are three questions to help get such commitment from our employees
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How to encourage perseverance through praise
Praise people for their achievements and the processes they use – their hard work and strategies – rather than their intelligence, talents or good looks
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Success and failure: Lessons from a four-year-old
‘What you accomplish will never matter so much as where you fail.’
Focussing on failure demotivates and discourages. Celebrate small wins as they occur
Three essential skills for leaders
Technical skills are important, but ‘soft’ skills are essential in a world that increasingly relies on cooperation rather than confrontation.
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Lessons from a cash-in-transit heist
Zimbabwe’s cash-in-transit driver picked up 6 passengers! Guess what happened next. Having rules and talking about rules are very different things.
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