Getting beyond service to customer satisfaction: A workshop

28 April 2021

Beyond Service to Customer satisfaction. Service is what we do. Satisfaction is what the customer experiences. Learning to make the difference

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Lies, damn lies and little lies: who are you hiring?

19 April 2021

The success or failure of every business plan depends on the individuals you hire, from top to most junior. Focus on personal qualities, hire after hire

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A Critical Thinking and Problem Solving workshop

6 April 2021

A Critical Thinking and Problem Solving workshop for you and your team at the Pietermaritzburg & Midlands Chamber of Business, with Ian Webster

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Hiring doesn’t fill a post; it changes the organisation

26 March 2021

It is people who help or hinder teams and organisations. Hiring doesn’t just fill a post; it changes the organisation, making it more (or less) effective

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Leading & managing beyond the lockdown: A workshop

9 March 2021

A workshop in Pietermaritzburg for new managers and supervisors. Join us to brush up your people-management skills.

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Dying with their boots on: Employee commitment

3 March 2021

Maritzburg United coach, wants his players willing to die with their boots on. here are three questions to help get such commitment from our employees

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How to encourage perseverance through praise

10 February 2021

Praise people for their achievements and the processes they use – their hard work and strategies – rather than their intelligence, talents or good looks

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Success and failure: Lessons from a four-year-old

3 February 2021

‘What you accomplish will never matter so much as where you fail.’
Focussing on failure demotivates and discourages. Celebrate small wins as they occur

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Three essential skills for leaders

27 January 2021

Technical skills are important, but ‘soft’ skills are essential in a world that increasingly relies on cooperation rather than confrontation.

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Lessons from a cash-in-transit heist

20 January 2021

Zimbabwe’s cash-in-transit driver picked up 6 passengers! Guess what happened next. Having rules and talking about rules are very different things.

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