‘Soft’ skills are the hardest skills of all. ‘Hard’ (technical) skills are relatively easy. They are what we have an aptitude for and have been trained in. Research into 4IR and the future of work …
Truth and Lies: It’s empathy that communicates
How can the president of one of the most powerful nations on earth tell some 20,000 lies (and counting) and still grow his support? The answer lies in responding to what people want to hear. The …
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Addressing racism: It starts with listening
In a recent article in CIPD News, Peter Cheese, a senior HR executive in the UK, said, 'Racism has no place in our society. Businesses must be part of the change.’ He listed four key principles for …
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Three skills to negotiate change in a Covid-19 world
https://youtu.be/JQYv4DtDUBQ We are told that 70% of changes in businesses fail. Success, whether we are changing structures, systems or routines, depends on our ability to change human behaviour …
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Listening, a radical new skill for the world’s new problems
It is said that people at the turn of the last century thought they needed faster horses but that Henry Ford recognised the underlying problem: people needed faster, safer and cheaper …
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Two foundations to secure during change
We had some minor alterations done at home recently. The first step was to lay the foundations. It is reassuring to know that the structure is unlikely to collapse under us, because care was taken …
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Avoiding Marikana: Four Years On
The Marikana massacre four years ago, was a watershed moment in South African labour relations. The Farlam Commission into the tragedy pointed out multiple failures on all sides. For employers, the …
What matters: How to Make Your Business Fly
What matters to you? What are you passionate about achieving in your business? What is it you want your employees to ‘get’ and to do better than anyone else? What is it you want your clients and …
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