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People-management Solutions
Following his book In Search Of Excellence, Tom Peters wrote another called Thriving on Chaos. It was a recognition that the environment in which a business operates and in which decisions have to be …
Continue Reading about Three ways to increase certainty and control within chaos →
Jen and I spent a few days in Scottburgh on KwaZulu-Natal's South Coast a couple of weeks ago. We took a slow walk around town on the first day looking for a place to eat. Apart from the usual …
Continue Reading about Customer service: lessons from the KZN South Coast →
One of the trends in customer service to which the gurus are pointing is an employee-first, rather than a customer-first approach. Ivana Taylor from DIY Marketers writes, “It looks like the tide is …
