Jen and I were in Mugg & Bean, Liberty Midlands Mall, over the weekend. A waiter walked by with a tray of dirty plates, and a used serviette fell to the floor as she passed our table. She didn’t …
Sharing the love: Going the extra mile
I was invited to run a workshop on presentation skills at the Maritime School of Excellence (MSE) in Durban last week. The prospect was pleasing, but the location was a nightmare, and I had less than …
Continue Reading about Sharing the love: Going the extra mile →
Customer care and dieting: easy to do, difficult to sustain
Good customer service is not difficult. Yes, there are big things that can make our efforts more effective: the vision/mission thing; the tracking systems; the social media programmes. But customer …
Continue Reading about Customer care and dieting: easy to do, difficult to sustain →