How will we do business after Covid-19? What will business look like.
There is an old story of a man who had recently arrived in the community. He asked one of the residents what the people there were like.
‘What were the people like in your old place?’ the resident asked.
‘Oh, they were terrible. Backbiting, rude, don’t care. Terrible place.’
‘Ah,’ said the resident. ‘Then you will find people here to be just the same.’
The one constant between our past, present and future is us.
So, the answer to our initial question lies in another question:
How are you doing business today?
And it is not what it looks like, but how it feels. Because it is all about relationships
During a recent webinar, I was excited to hear Vodacom’s Chief HR Officer speak about their ‘Take your chair home’ initiative.
Like most of us, their employees were ill equipped to work from home. Some were using garden chairs while their ergonomically designed desk chairs were collecting dust at the office. Employees were encouraged to come in, collect their office chairs and take them home.
Another organisation had a virtual lunch meeting where lunch was delivered to each house just before the meeting began.
I know that various retailers in Pietermaritzburg opened their shelves for farmers, restaurants and others whose markets were closed to them.
How are you accommodating staff, customers and the community around you now?
Because that is how business will look and feel after Covid-19.
Start with your employees: What do they need, what could make a difference to them in these trying times?
Then, how can you make life easier or more interesting for your customers?
It is all about relationships. Begin to shape the future now.