Three skills to negotiate change in a Covid-19 world

We are told that 70% of changes in businesses fail. Success, whether we are changing structures, systems or routines, depends on our ability to change human behaviour not just plans and processes. Join Ian Webster as he explores three critical skills — leadership, communicating and listening — that will encourage those changes in behaviour that will make your changes stick.

What has been your experience of change? What has helped or hindered the process?

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Ian Webster

From Methodist minister to Customer Relations manager in a computer bureau to HR Manager in a newspaper printing and publishing company. Now focussing on training and developing people, people-management consulting and writing and editing.

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