Three steps towards managing remote performance

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As Covid-19 protocols and working from home become normal behaviour, maintaining peak performance is critical.

Where organisations are struggling with low orders and fewer clients, productivity might not seem very important. But customers (however few) expect better-than-normal levels of service. Failure to maintain high-level performance will chase customers away.

But measuring and maintaining performance when employees are working remotely is a challenge. Use these three suggestions to plot a way forward.

Engage
Engage with each employee. Each situation is unique, so keep an open mind. Communication is a two-way process. Listen to the challenges and discuss what needs to happen and what help the employee might require. Bosses tend not to listen.
How will you ensure your staff know you are listening and taking them seriously even if you cannot do what they ask.

Establish
Establish the deliverables. Some employees (like those staffing the switchboard remotely) must maintain set hours. For others, getting the job done is more important than when it gets done. Discuss the parameters and deliverables, including the deadlines, and allow flexibility whenever possible.

Encourage
The loss of casual conversations is having a significant impact on morale and performance. Working at home (or living at work) is not easy. Use what works for you to maintain contact. You might use WhatsApp groups or Zoom meetings, but also make contact with and encourage individuals. Who will you contact today?

Call Simply Communicate (ian@simplycommunicate.co.za or use the contact form) if you need help with setting standards or improving poor performance.

 

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See also: Your team needs you: Encouraging the ‘work at homes’

Ian Webster

From Methodist minister to Customer Relations manager in a computer bureau to HR Manager in a newspaper printing and publishing company. Now focussing on training and developing people, people-management consulting and writing and editing.

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